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Warranties
Federal Industries' standard limited warranties include one-year
parts, one-year labor, and a five-year motor-compressor for refrigerated
units.
Parts - ONE YEAR: Federal Industries warrants to the
original purchasers, the equipment to be free from defects in
material and workmanship under normal use and service within
12 months from the date of original shipment from the factory.
Labor - ONE YEAR: Federal Industries warrants to the
original purchasers, the equipment for a period of 12 months
from the date of original shipment from the factory and pay the
cost of labor for repairs and replacement of parts that it has
determined to be defective.
Motor-Compressor - FIVE YEAR: Federal Industries warrants
to the original purchasers that it will repair or exchange at
our option, at any time during the five years following the date
of original shipment from the factory a motor-compressor assembly
of like design and capacity if the motor-compressor
assembly or any part thereof is proved to our satisfaction to
be inoperative due to defects in material or factory workmanship.
Equipment Service Assistance
If there is a problem with a Federal case, call our Equipment
Service Department for answers and information on how to resolve
the problem. Our experience with and knowledge of our displays
often saves downtime and repair expense. In some situations it
may be necessary to have a service company work on the case.
In these situations Federal does not dictate which service company
you have to use. You may use any qualified service company that
you feel comfortable with. If you need assistance in finding
a competent service company our
service department will be happy to help.
Warranty Claim
If the case is under warranty, the parts and labor may be paid
for by Federal Industries. Refer to warranties. To proceed with
a warranty claim for service work performed, telefax or mail
the service repair bill to the Equipment Service Department.
To process the claim, the serial number, model number, and a
description of the work performed needs to be noted. The claim
will then be evaluated to see if the work performed is covered
under warranty, that prevailing labor rates were used, and that
a reasonable time for the repair took place. A check for the
repair work will then be forwarded to the appropriate party.
Part Sales
If you are in need of a replacement part for a Federal display
call our Parts Department. If you have the item number of the
part you require when you call, it will speed up the processing
and insure the accuracy of your order. Part item numbers can
be found in the Operations Manual shipped with your case. If
you do not know the part item number, we will need the model
number, and the serial number of the display that requires the
part.
Parts are usually shipped the next day by UPS, C.O.D. Next day
delivery and alternate payment methods can be arranged.
Compressor Failure
Federal Industries warrants the repair or exchange at any time
during the first five years of the motor-compressor assembly.
Refer to warranties.
In the event of a compressor failure during the first five years
of operation, contact Federal's Equipment Service Department.
When you call, please provide the serial number and the model
number of the display with the defective compressor. If the compressor
is within the first year of operation, it can be exchanged with
the compressor manufacturer's wholesale outlet for an over-the-counter
exchange. The defective compressor will be required by the wholesaler.
After the first year, Federal will replace a faulty compressor
directly from the factory or the compressor may be purchased
locally.
When the compressor is shipped from the factory, you will be
invoiced and credited when we receive the serial tag from the
defective compressor.
When the compressor is purchased locally, Federal will reimburse
up to a predetermined amount, once we receive the compressor
serial tag and wholesaler's invoice. It is important to remember
that the compressor warranty covers the cost of the compressor
only. Labor and/or other parts that may be required are not included.
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